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Talk: Customer Experience in Design Strategy, with Creative Director DPDK Michael Vromans at Awwwards Conference Amsterdam

Article by Awwwards in Inspirational talks -

Michael Vromans is partner and creative director of award-winning customer experience design agency DPDK. He reveals how his agency combines Design-Thinking and Service-Design in their strategic process and presents a case-study which gives practical insights on how brand, content and technology strategy together create opportunity for brands to be really unique and competitive.

Today, customer experience is the best way to or the only way basically to truly differentiate from advance competitors it beats price it beats product it beats place because if you offer a better customer experience than your competitor people come to you.

Watch 100s of UX, UI Design, Animation, Web Design and Development talks on the Awwwards YouTube Channel - subscribe here!

Get your ticket  for the next Awwwards Conference: Talks, Workshops, Meetups and Parties for digital creatives to learn key tools, current trends and emerging web technologies from leading agencies, whilst making connections within the international design community.

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